Friday, April 17, 2015

Statement from Magpul regarding issues with the new Glock magazine.

OK we screwed up. After initial release  of the  Glock  PMAG  17  GL9  a few  days  ago  we  started  seeing  random  issues  of  failure to  feed  with  the  new  magazine  in  other Glock  models,  primarily  the  Glock  19  and  26.  Of all the challenges  of building  a Glock  magazine  with  a single  new  composite,  issues  like  drop  free,  impact strength  and  feed  lip  retention  were  foremost  on  our  mind.  The  failure  to  feed  came  as  a bit  of  a surprise to us and we immediately headed out to the range to investigate. In  short  order  we  found  the  problem.  Without  getting  into  technical details,  some  small,  but  critical geometry  changes  did  not  make  it  into  the  initial  production  molds.  We  should  have  caught  this  but  no failures  showed  up  on  our factory  guns  during  live  fire  testing  and  flaws  in  our internal processes  of checks/balances did not flag the oversight as it should. So as I said before, we screwed up and here is what we are going to do about it. Molds  are being  updated  with  the correct geometry  as  we  speak  and  a  replacement  magazine  body  with the  correct  geometry  should  be  available  by  May  4th,  2015.  These  will be  date  coded  5/15  or later and will replace  any  magazine  bodies  in  service  of  earlier  manufacture.  Just  use  your  existing  spring, follower, and floor plate with the new body. -  If  you  purchased  your  magazines  direct  from  Magpul,  Brownells  or  Midway,  you  do  not  need  to  do anything,  replacement  magazine  bodies  for  the  magazines  ordered  (1  for  1)  will be  shipped  to  you automatically. -  If  you  purchased  your  magazines  from  a  gun  store,  replacement bodies  will  be  sent  out to  the store in question  for  you  to  pick  up. -  If neither  of  the  above  works  for you  then  Magpul customer  service  will handle  the  replacement directly. In short, we are updating ALL of the affected magazines released as quick as we possibly can. Richard  Fitzpatrick President/CEO  -Magpul  Industries  Corp.

1 comment:

Old NFO said...

THAT is the definition of customer service...